Information technology services sector
This Department process involves a comprehensive approach to IT project management and implementation. It begins with an in-depth analysis of the environment and gathering of requirements, followed by evaluating customer needs for optimal applications. The subsequent steps cover designing systems and solutions, developing applications, and seamlessly integrating them. Quality testing and user workshops ensure the reliability and usability of the systems. Security measures, including information confidentiality and hacking immunity, are rigorously tested. The incorporation of reports, dashboards, artificial intelligence, and big data enhances functionality. Technical support and service level agreements guarantee ongoing assistance, while service improvement consulting continually refines the systems. Knowledge transfer through training is a priority, and specialists are outsourced as required to ensure project success. This comprehensive approach ensures that IT projects are not only well-executed but also aligned with customer needs and continually improved.
Developing smart systems and solutions
Programs and systems
- Locally developed software included
- In source code
- Global programs and systems
- Open source software
Infrastructure
- Servers with multiple capacities
- Networks and communication systems
- Customer service center
Mobile applications
- Compatible with IOS and android
- Integrated with backends
- Locally native and cross platform
Cloud fields and systems
- ERP resource management and planning
- Projects management
- Content management
Program portfolio by sector
This Secion consists of 5 main Departments , each has its own points:
- Business sector
(Programs specialized in measuring performance indicators and automating processes)
- Excellence program for strategic and performance management
- Digipresence workflow
- Building digipresence menus
- digipresence service cards
- Automation Anywhere – AA
- Managing meetings
- Corporate solutions
(Also includes Large, medium and small companies)
- Call center solution
World – Class full – Fledged call centre system
- ERP Next
Cloud – based and on – premises ERP solution
- Infrastructure
Servers amd network solutions
- TIBCO-WSO
ESB for integration and mediation
- ODOO Project Management
ODOO system on – premises for project management and CRM
- SEO
Search engine optimization for the company websites
Ejada systems and solutions
Strategies and innovation
- Planning excellence system
- Strategic
- Innovation platform
Service cards
- Content management
- Smart services
Artificial intelligence
- Drawing conclusions with analysis and decision support
Workflow and menu engine
- Flexible search engine according to roles
- List building without development
- Integration robot
- Telecommunications sector
A multi-functional system for services and operations management in telecommunications companies (NTS).
- Business Process Management BSS
- OSS internal operations management
- Exploration, investigation and governance
- Artificial intelligence and machine learning
- Petroleum sector
- Software development
Performance monitoring programs – obtaining residence permits – transit permits – business licenses.
- Outsourcing experts
Experts in the field of information technology in the field of petroleum and human resources.
- Banks
- Customer service call centers
- TIBCO – Enterprise Service Bus
- AI Technologies – Word Spotting
- Self Services – IVR services – Call Recording